Why do salespeople in transportation need a CRM?

CRM (Customer Relationship Management) software helps sales and operations reps manage sales, marketing, and service.

In transportation, logistics, and freight, salespeople use CRMs to manage the shippers that they are prospecting, as well as their customers.

Let's dive into 5 of the top CRMs that you should consider for transportation.

1. Salesdash CRM

Salesdash CRM is built specifically for the Logistics and Transportation industry.

Unlike general CRMs, Salesdash addresses the unique needs of those in the freight industry to manage shipper and carrier relationships.

Key Features:

• Shot clock: automates inactive shipper leads to be move out of reps names to help increase sales activity
• Shipper & Carrier sales: manage shipper leads and organize shipper and carrier lanes with searching
• Task management: help
• Webhooks and API support

Pros:

• Tailored specifically for the freight industry. Built by previous freight brokers.
• Easy to use with minimal setup and training required.
• No need to hire an outside 3rd party to customize your CRM for you.
• Affordable pricing.
• Phone and email support.

Cons:

• No marketing suite to build landing pages and send marketing newsletters.

Pricing:

$59/month per user.

2. Salesforce

Salesforce CRM is a leading customer relationship management platform known for its powerful customization and scalability, making it suitable for businesses of all sizes.

With advanced features like AI-powered insights, it helps teams streamline sales, service, and marketing processes.

Key Features:

• Advanced reporting and analytics tools.
• Custom workflows to support complex sales processes.
• Integration with thousands of third-party applications.

Pros:

• Highly customizable to meet specific needs.
• Scalable for teams of all sizes.

Cons:

• Expensive, especially for small teams.
• Steep learning curve for new users.

Pricing:

$25-300/month per user billed annually.

3. HubSpot

HubSpot CRM integrates sales, marketing, and customer service tools to help businesses streamline their processes and improve customer relationships.

Its intuitive interface and powerful automation features make it a strong choice for teams seeking to scale their operations efficiently.

Key Features:

• Contact management and email tracking.
• Marketing automation tools.
• Easy integration with other HubSpot tools.

Pros:

• Email marketing and automation.
• Intuitive interface.

Cons:

• Limited functionality in the free plan compared to paid tiers.
• Lacks industry-specific features for logistics professionals.

Pricing:

$15-3600/month per user.

4. Pipedrive

Pipedrive is a sales-focused CRM that excels in deal tracking and pipeline management, providing a visual and intuitive way to monitor progress.

Its simplicity and affordability make it a popular option for small to medium-sized businesses prioritizing sales efficiency.

Key Features:

• Visual sales pipeline to track deals.
• Activity reminders to keep follow-ups on schedule.
• Email integration for streamlined communication.

Pros:

• Affordable pricing.
• Great for teams focused on deal management.

Cons:

Limited customization for industry-specific needs.

Pricing:

$24-129/month per user.

5. Zoho

Zoho CRM is a versatile platform with a broad feature set that caters to businesses in various industries.

Its extensive integrations and scalability make it a strong contender in the logistics space.

Key Features:

• AI-powered analytics and predictions.
• Customizable modules to fit specific business needs.
• Integration with other Zoho applications like Zoho Books and Zoho Inventory.

Pros:

• Affordable and scalable for growing businesses.
• Extensive third-party integrations.

Cons:

• Can feel overwhelming due to its wide range of features.

Pricing:

$20-65/month per user.